Contact Us
We understand the importance of having a dedicated support team to assist you with any questions, concerns, or issues you may have while using our services. At Grosvenor Casino, we're committed to providing exceptional customer service and ensuring that your needs are met promptly.
Availability and Support Channels
Our customer support is available via several channels to suit your preferences:
Live Chat: We offer live chat support. Our friendly agents will be happy to assist you with any queries or concerns. Just click the live chat button on our website, and we'll respond as soon as possible.
Telephone Support: You can also reach us at 0800 (number) for assistance during business hours.
We encourage you to use these channels according to your preference and convenience.
Email Support
If you have a non-urgent issue or prefer emailing, our support email address is not explicitly stated. Please refer to our FAQ section below for general questions or visit our Help Centre for more information on using specific features.
Help-Centre Access
Visit our dedicated Help Centre for comprehensive guides and tutorials on various aspects of Grosvenor Casino services. This resource provides you with immediate access to self-help options, saving time and ensuring that your queries are addressed efficiently.
Responsible Gambling Assistance
We take responsible gambling very seriously. If you or someone you know is struggling with addiction issues related to our games, please visit for dedicated support services. Alternatively, reach out to us via live chat or email at Grosvenor Casino regarding your specific concerns.
Technical Support
For technical assistance such as device compatibility issues or login problems, refer to our FAQ section below for immediate help and troubleshooting guidance. If you need personalized technical support, please use the live chat option with clear descriptions of your issue so we can provide the most effective solutions.
Complaint or Dispute Guidance
If you have a complaint or dispute, please first refer to our Terms and Conditions. For further assistance, use the contact methods outlined above.
Communication Response Expectations
We strive to respond as soon as possible but aim to acknowledge all messages within hours for live chat and email inquiries during business hours. Please note that we prioritize urgent requests over non-urgent ones to ensure timely resolution of your issues.
Account Security Assistance
For any security-related concerns or account assistance, please use our dedicated customer support channels above.
Grosvenor Casino values transparency and communication in all aspects of our services. We appreciate the trust you have placed in us and are committed to ensuring that you continue to enjoy a satisfying experience with Grosvenor Casino.
Please contact during business hours for urgent matters or visit our live chat at any time should you require immediate assistance. If your query is non-urgent, please use email support via the address not explicitly stated above.
If you need more information on responsible gambling practices and resources available to help manage addiction issues related to online gaming, we strongly recommend visiting GambleAware: or contacting our dedicated live chat agents for confidential assistance.